FAQ

How to deposit THB using QR code?

Before you can deposit THB to your wallet, you must add your bank account first.

How to reset 2FA?

If your mobile phone with activated 2FA is broken, lost or Google Authenticator application has been removed from your device, you can reset 2FA by following these steps

How to transfer 2FA to a new device?

If you change your mobile phone, you can transfer 2FA to a new device by following these steps

How to change mobile phone number?

You can change your registered mobile phone number by following these steps

How to change email address?

You can change your registered email address by following these steps:

How to change my password?

You can change your password by following these steps:

What to do when forget password?

If you forget your password, you can reset your password by following these steps

How to register a corporate account?

If you wish to create a corporate account, please contact our support and we will send the instruction back to you.

How to set up Two-Factor Authentication (2FA)?

You can enable Two-Factor Authentication (2FA) for the highest security of your account

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an extra layer of security that requires two separate confirmation of identity before giving a user an access to something. Generally, the first factor is a password and second factor can be a code sent to your smartphone, or your biometrics such as fingerprint and face.