FAQ

What to do when not receiving SMS OTP?

Send this information to our customer service and we will coordinate this issue and get back to you as soon as possible

What are the required documents used for the KYC verification?

To get your account verified, you will be required to upload the the following documents:

How to complete KYC verification?

Before you can start trading, you will be required to verify your account identity by completing KYC verification. To get your identity verified, simply complete the following 3 steps

Why is my verification email link not working?

After the verification email has been sent, the link will be valid for only 24 hours. If the verification email expires please click 'Resend' verification email on the 'Sign up' page.

Why did I not receive verification email?

If you did not receive any verification email, please check your spam or junk mail and make sure that you have provided the correct email address. If you still cannot find it, please click 'Resend' verification email on the 'Sign up' page and check your email inbox again.

How to register with XSpring Digital?

To start your trading journey at XSpring Digital, the first step is to register an account with XSpring Digital. You will need to register the email address you wish to use with XSpring Digital and set up a password for the security of your account.

What if my identity card does not have birth date

Please insert your birthdate as 01/01/XXXX and insert the actual year that you are born.

Who can use XSpring Digital services?

XSpring Digital offers services to users who are at least 20 years old, has no criminal record and not related to FATCA. Users must have an active Thai bank account to be able to deposit/withdraw THB.

Has XSpring Digital been approved by SEC Thailand?

XSpring Digital has been granted a license to operate digital asset broker and digital asset dealer services by the Ministry of Finance in Thailand and is regulated by the Securities and Exchange Commission.

What is digital asset trading platform?

Digital asset trading platform is a marketplace that allow users to buy and sell digital assets like cryptocurrencies and digital tokens for other digital assets or fiat currency