How can you upgrade your identity verification (KYC) level?

The identity verification (KYC) level determines the extent to which a customer has completed the verification process. Each verification level grants customers access to specific withdrawal limits for digital assets, as determined by the company’s policy.

At present, the company classifies newly onboarded customers under KYC Level 1. The applicable transaction limits are as follows:

• THB deposits: No limit
• Digital Asset deposits: No limit
• THB withdrawals: 2 million THB / Transaction, 15 million THB / Day*
• Digital Asset withdrawals: Not exceeding 50,000 THB / Day*

* The company reserves the right to verify identity before allowing customers to process withdrawals.

If you wish to increase your daily withdrawal limits for digital assets, you can request a KYC level upgrade:

• KYC Level 2: Digital asset withdrawal limit of up to 200,000 THB / Day
• KYC Level 3: Digital asset withdrawal limit of up to 50 million THB / Day

To upgrade, navigate to the bottom section of the mobile application, select More > Upgrade, and submit your upgrade request.

For the web trading platform, go to the Profile icon, select Account Setting > Upgrade (from KYC level section) to start the process.

Once your request is submitted, the company will provide details of the required documents via email. Below are the lists of relevant documents for each KYC level.

For any questions or further assistance, please contact us at +662-080-6052 or support@xspringgroup.com (available daily).